Help and FAQ

Shipping & Delivery

Free Shipping to the contiguous U.S. for all orders over $100.

Tracking Information will be sent once an order has been shipped. 

Please examine your order carefully to confirm that it is accurate and that there are no damages. If there are any issues, please contact us as soon as you can - DO NOT open the items or we may be unable to provide a full or even partial refund.

Privacy & Security

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and e-mails at your request.

We also work hard to protect us and our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information our shopping cart is protected by SSL encryption technology.

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.

To minimize the risk of having your account being compromised, we recommend that you set up your account password using unique numbers, letters and special characters. Do not disclose passwords to others. Please notify us of any password compromises and change passwords periodically to maintain account protection. 

Returns & Replacements All sales are final. The only exception is if we make an error with the order. Under certain rare circumstances, returns of factory sealed product may be granted but will be subject to a 15% re-stocking fee.

 

Ordering & Availability

Mojobreak INC reserves the right to review and/or cancel orders containing information that cannot be verified. We always endeavor to have full stock of our items, however we may encounter small delays in supply. Also, from time to time, heavy demand, limited editions or other factors beyond the control of Mojobreak may render the products temporarily or permanently unavailable. In such circumstances, the customer will be advised of the delay, the length of the delay, and given product alternatives or the option of a refund.

 

Payment, Pricing & Promotions

 

All prices shown are in USD. California residents will be charged sales tax

Mojobreak Inc reserves the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.

International customers: Please consider completing your order with PayPal. If your Credit Card order is not accepted, we will issue a refund of your original payment. Mojobreak INC is not responsible for fund losses incurred due to foreign exchange rate changes.

We reserve the right to alter prices, sales or promotions on the site without notice.

For credit card orders, we can only ship to the billing address. If you would like an order shipped to an alternate address, please consider adding the address as a confirmed PayPal shipping address and completing your order through PayPal.

In accordance with PayPal's Amended Policy Update, refunds/cancellation of orders originally funded via PayPal will receive refunds of their original order payment amount less 2.9%.

Goods will only be dispatched once full payment has been received and funds have been cleared.

An automatic email confirmation of the order will be sent to the customer's registered email address.

 

 

Product Information

We only sell factory sealed product. If you receive a product that is not factory sealed, chances are this is how the product was originally manufactured.

Where product specifications are shown, such as sell sheets, descriptions, checklists or hit rates, these should be considered as only a guide. The specifications of the product you purchase may vary.

Sometimes, a manufacturer may include redemptions in products in lieu of autographs. Redemption expiration dates are set by the manufacturer and may no longer be accepted by the manufacturer after certain dates. Please note that when purchasing products, it is up to the purchaser to be aware of the state of any redemptions that may be encountered. For more information on redemptions and/or expiration dates, please contact the appropriate manufacturer.

Pre-Orders

A pre-order is an order you place prior to the official release date of a product. You place a pre-order by entering all of your details as if you were ordering the item, but you will not receive the item until it is live.

Pre-ordering ensures you will receive the item, and it may even be shipped so that you receive it on the live date. Waiting until the product is officially released may decrease your chances of purchasing the item, especially if its production is limited.